FAQs for Before You Buy


Will my Powerpod work with my phone/device?

Powerpods work with:

  • ANY Apple iPhone*, iPad* or iPod

      *iPhone 5, iPhone 6, iPad mini and iPad air users will need to purchase the Lightning Adapter

  • ANY phone or other portable device with a micro USB or mini USB port.

Good news: almost all non-Apple smartphones have micro USB ports!

*The Powerpod can charge iPads, but most of them not to 100%. The table below shows how much of each generation of iPad will be charged with our current models:

 

iPad Generation 1 and 2 (6600 mAh)

iPad Generation 3 and 4 (11500 mAh)

Daytripper 2200 mAh

~20%

~12%

Allnighter 3000 mAh

~35%

~25%

Overnighter II 5200 mAh

~50%

~40%

Escape 10400 mAh

~100% +

~100%

How quickly will it recharge my phone?

Approximately 1% per minute (or 100% in about 80 minutes).

 

Can I recharge my Powerpod? How?

Yup! Each Powerpod comes with a cable that connects to any USB wall charger, USB car charger or computer USB port capable of charging.

Plug the micro USB cable into the IN port of your Powerpod and the USB end into your computer or wall charger.

If it's the first time you've charged it, or if you haven't used it for a month or more, charge your Powerpod for at least 15 hours to get the very best from it.

How many times can my Powerpod be recharged?

Roughly 500. Sweet! After that, its capacity may degrade. (We all get tired.)

How many charges would my device get from my Powerpod?

The approximate charges to an idle smart phone running only the mobile network services are:

Wingman -> 1 x 20% charge

Daytripper -> 1x 80% charge

Allnighter ->  1 x 100% charge

Overnighter -> 2x 100% charge

Escape   ->   4 x 100% charge

Exact number of charges depends on the device, its battery size, plus the functionality and use whilst charging.

Are the adapters and cables included with the Powerpod?

Each Powerpod comes with a short micro USB cable.  Our Daytrippers, Allnighters, Overnighters and Escapes also come with an iPhone 4 adapter and a mini USB adapter.

The iPhone 5 adapter is not included as standard, but we do sell it separately.)

If you have an iPhone 5 or 6, a micro USB to Lightning Adapter is required for the micro USB Wingman.

Are my Powerpod and accessories covered by a warranty?

Yes. 12 month warranty. Details here.

What's your return policy?

14 day money back guarantee and 12 month warranty. Details here.

USEFUL TO KNOW:

Are the Lightning adapters and cables Apple certified?

Yes.   As of late 2015, all Apple products sold by Powerpod are Apple certified.

 

Is it compatible with foreign connectors? Can I use it in other countries?

Sure thing. Powerpods use the USB standards which are universal across the world. (You may require an adapter for your computer or USB wall charger.)

Can I use this on a plane?

Yes. If anyone objects, send them our way.   Do you have a question that isn’t listed or want to learn more about any of our products? Give our support line a call at 1 300 791 730 or email us at support@powerpod.net.