14 Day Money Back Guarantee


14 Day Money Back Guarantee Terms & Conditions

At Powerpod, we stand behind our product! That's why we offer a 14 Day Money Back Guarantee. If for any reason a Powerpod customer is unsatisfied with their purchase, they can contact us within 14 days of taking delivery, and organise to return the product and receive a refund of the purchase price excluding the associated Delivery Cost, subject to the terms and conditions listed below:


1.1. In order to organise a refund under these terms and conditions, the customer must notify Powerpod Support at support@powerpod.net within 14 days of taking delivery of their Powerpod Product and request a refund under these terms and conditions. The customer must comply with the directions of Powerpod staff in order to facilitate a refund.  The 14 day money back guarantee is claimable one time per customer.




1.2. Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the Delivery Cost as specified in the customer's Order. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.




1.3. The 14 Day period will commence on the date that the customer accepts delivery of their Powerpod product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.




1.4. The Powerpod product must be returned within 14 days of requesting a refund under these terms and conditions.




1.5. Returned products must be returned in the original packaging, with all accessories and in re-saleable condition.




1.6. To return your product, you should mail your product to the Reply Paid address provided in our response to your email.   




1.7. After receiving the returned Powerpod Products, Powerpod will issue a refund (as specified here) as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. Powerpod accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.




1.8. Powerpod reserves the right to make changes to these 14 Day Money Back Guarantee Terms and Conditions without notice.